Commonshelf Pty Ltd (ACN: 695 127 890)
Need help? We’re here for you. Reach out to our support team and we’ll get back to you as soon as possible.
Email: support@commonshelf.io
We aim to respond to all enquiries within 48 hours during business days.
To help us resolve your issue quickly, please include:
You can delete your account from the app by going to Settings > Delete Account. Your account will enter a 30-day deactivation period, after which all data is permanently removed. You can cancel the deletion by signing back in during this period.
ReShelvd Unlimited subscriptions are managed through the Apple App Store. To view, modify, or cancel your subscription, open Settings on your iPhone, tap your name, then tap Subscriptions.
Point your camera at a shelf of books and our AI-powered scanner will identify the titles from the spines. The recognised books are automatically added to your library. For best results, ensure good lighting and hold your device steady.
Browse nearby libraries on the map or discover page. When you find a book you’d like, tap it and send a trade request to the owner. You can offer one of your own books in exchange. Once both parties agree, arrange the swap via in-app messaging.
Make sure location services are enabled for ReShelvd in your device settings. You can also adjust your search radius in Settings > Location Services. If there are no users in your area yet, try sharing ReShelvd with friends to grow your local community.
If you encounter inappropriate behaviour, you can block a user from their profile page. For serious concerns, please contact us at support@commonshelf.io with details and we will investigate promptly.